Refund policy
Last Updated: 14 July 2026
Returns
Eligible products may be returned within 14 days of delivery.
Returned items must:
- Be unused
- Be in their original condition
- Be returned in their original packaging
- Include proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Personalised products
- Gift cards
- Clearance or final sale items
- Products damaged through misuse
Refunds
Approved refunds will be processed within 7 business days after the returned item has been received and inspected.
Refunds will be issued using the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.
Faulty or Incorrect Items
Please contact us within 48 hours of delivery if you receive a damaged or incorrect product.